One of the biggest barriers that senior leaders face in delegating and taking work off their plates is having the confidence that people below them will make the right decision. In the absence of confidence Nike Classic Cortez SP Nylon Brown White Sale , leaders tend to get involved in many more decisions than they need to. They get accused of "micromanaging" by their staffs.

I believe that if people share similar values and have essentially the same information, they will usually come to the same conclusion. So if a leader doesn't think that his or her people will make good decisions, then it usually comes down either to a values issue or an information issue.

Obviously, the getting people the information that they need to make good decisions is easier than assuring similar values. As a leader Nike Classic Cortez Nylon Prm Casual Shoes Blue Sale , it is important to give people as much information as possible so that they can make informed decisions.

The more complicated task is making sure that people apply the same values when making decisions. This is why organizational values are so important. If the absence of clear organizational values, people will generally apply their own personal values when making a decision or apply what they perceive the company's values to be.

Values provide the basis to determining behavior in certain situations. When people in a company have a shared set of values, the company becomes less bureaucratic, more flexible Nike Cortez Ultra Moire Red White Sale , and more efficient. People at lower levels will make the right decision.

In determining the values which guide decision making, there are a couple of things that are important. First, the list must be short. I recommend no more than for or five key values. If there are more than this, it creates confusion and more opportunity for misapplication in decision making situations. Think about any situation where you had to chose between several alternatives. If you only had one or two criteria to make the choice Womens Nike Cortez Classic Nylon Yellow Pink Shoes Sale , then it becomes a fairly easy decision. If there are ten criteria, it becomes much more difficult.

The second point about values is that there should be a hierarchy. Some decisions involve choosing one value over another. Johnson & Johnson faced this situation in the Tylenol tampering case in 1982. They chose to put consumer safety above short term financial considerations even though evidence pointed to a localized event. The total retail value of the nationwide recall was over $100 million.

The hierarchy cannot be interpreted as situational. For example, people is hospitals struggle with courtesy versus efficiency. In manufacturing plants, there is often conflict between quality and productivity. There needs to be demonstrated consistency in the hierarchy of values in every situation.

A few years ago Womens Nike Cortez Ultra Breathe Woven Mesh Grey Black Shoes Sale , I had the opportunity to hear a presentation by a senior executive from Disney on the Disney culture. The core of the Disney culture is four simple values as it relates to customer relations:

1. Safety
2. Courtesy
3. Show
4. Efficiency

These values guide the daily actions and behaviors of thousands of cast members (the Disney name for employees) at their theme parks. Every Disney employee can recite these when asked.

The safety of the guests takes precedence over anything else. If a ride has to be stopped because of an unsafe situation, it is stopped - no questions asked. An example used in Disney training is when a person in a wheel chair approaches a continuously moving ride, the ride is stopped sacrificing the show and efficiency. It is clearly the safe thing to do.

Courtesy means that cast members are expected to smile and be friendly and patient with guests no matter what the situation. Rather than tell someone how to find a place ,the cast member is taught to take the person there.

By "show" Womens Nike Cortez Classic Nylon Pink Red Shoes Sale , Disney means all of the sensory impressions that a guest experiences. Cast members pay attention to all of the things that cheap.com/]Wholesale Jordan Shoes 2018[/url]